Security Policy

Effective Date: January 2025

This Security Policy describes our commitment to maintaining the security, availability, and reliability of our services for all customers of Litigators.org Inc..

1. Service Availability

1.1 Uptime Commitment

We are committed to maintaining high availability for our Service, targeting a Monthly Uptime Percentage of at least 99.9%.

Downtime does not include:

• Planned maintenance windows
• Issues caused by factors outside our reasonable control
• Service suspensions due to violation of Terms of Service
• Issues resulting from your equipment, network, or software

1.2 Monitoring

Service availability is continuously measured using our monitoring systems. We track response times, error rates, and service accessibility across our infrastructure.

2. Planned Maintenance

2.1 Maintenance Schedule

We perform routine maintenance to ensure optimal Service performance and security:

• Frequency: Monthly or as needed
• Duration: Typically 1-4 hours
• Schedule: During periods of lowest expected usage
• Notice: Minimum 3 business days’ advance notice for major maintenance
• Emergency Maintenance: May occur with shorter notice for critical security updates

2.2 Maintenance Notifications

We will notify you of planned maintenance through:

• Email to your registered account
• In-application notifications

3. Support

Our support team is committed to responding to your inquiries based on the severity level of the issue.

3.1 Severity Levels

Critical: Service is completely unavailable or severely degraded, affecting all users with no workaround available.

High: Major functionality is impaired or significant performance degradation affects multiple users.

Medium: Service issue affects some users or specific features, workaround available.

Low: General questions, minor issues, feature requests, or issues with minimal impact.

3.2 Support Channels

Support is available through:

• Email: support@litigators.org
• In-application help system

4. Security Measures

4.1 Data Protection

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption in transit (TLS 1.2+/HTTPS)
• Encryption at rest
• Secure authentication with password hashing
• Regular security testing and vulnerability assessments
• Intrusion detection and prevention systems
• Web application firewall (WAF)

Administrative Safeguards:

• Access controls and role-based permissions
• Employee background checks and security training
• Confidentiality agreements with employees and contractors
• Incident response procedures
• Regular security audits

4.2 Vulnerability Management

We are committed to addressing security vulnerabilities promptly:

4.3 Security Reporting

If you discover a security vulnerability in our Service:

• Report it immediately to security@litigators.org
• Do not exploit or disclose the vulnerability publicly
• Provide reasonable details to help us reproduce and address the issue
• We will acknowledge receipt within 2 business days

5. Incident Management

5.1 Incident Response

When service incidents occur, we follow a structured incident response process:

1. Detection: Automated monitoring and user reports identify issues
2. Triage: Severity assessment and initial response team assignment
3. Communication: Status updates provided based on severity
4. Resolution: Issue diagnosis and remediation
5. Post-Incident Review: Analysis and preventive measures for significant incidents

5.2 Incident Communications

For significant service disruptions, we provide:

• Initial notice within 1 hour of incident declaration
• Status updates every 2-4 hours during active incidents
• Resolution notice upon service restoration

6. Data Handling

6.1 Data Security Standards

• All data transmitted to and from our services is encrypted using TLS 1.2 or higher
• Data at rest is encrypted using industry-standard encryption algorithms
• Access to customer data is restricted to authorized personnel only
• We maintain comprehensive audit logs of data access

6.2 Data Backup

• Regular automated backups of all customer data
• Backups are encrypted and stored securely
• Backup integrity is regularly tested

6.3 Data Retention

Upon termination of your account:

• We retain your data for 90 days, allowing you time to extract it
• After this retention period, we delete all customer data within 30 days

7. Compliance

Litigators.org Inc. maintains compliance with applicable security and privacy standards:

• Regular internal security audits
• Third-party security assessments
• Employee training programs
• Vendor due diligence

8. Contact Information

For questions about our security practices or to report security issues:

General Support: support@litigators.org

Security Issues: security@litigators.org

This Security Policy represents our commitment to protecting your data and providing reliable, secure service. We continuously work to exceed these commitments.